Shipping & Returns

Last Updated: April 28, 2026

At MF By Ayesha Jhalak, we aim to provide a smooth and reliable shopping experience for our customers across Pakistan.

🚚 Shipping Policy

Delivery Areas

We deliver all over Pakistan.

Delivery Time

  • Orders are delivered within 3–5 working days
  • Remote areas may take slightly longer

Shipping Charges

  • Shipping charges are calculated at checkout
  • Free shipping may be offered on selected promotions or order values

Order Processing

  • Orders are processed within 1–2 working days
  • Orders placed on weekends or public holidays will be processed on the next working day

Cash on Delivery (COD)

We offer Cash on Delivery (COD) across Pakistan for your convenience.

🔄 Return & Exchange Policy

Exchange Policy

We offer exchange only under the following conditions:

  • Item received is damaged, defective, or incorrect
  • Request is made within 3 days of delivery

Return Policy

We currently do not offer refunds, except in cases where:

  • The product is out of stock after order confirmation
  • A refund is approved due to exceptional circumstances

Conditions for Exchange

  • Item must be unused, unwashed, and in original condition
  • Original tags and packaging must be intact
  • Proof of purchase (order number/receipt) is required

How to Request an Exchange

To request an exchange:

Our team will guide you through the process.

Exchange Delivery

  • Customers may be responsible for sending the item back
  • Replacement delivery will be processed after inspection

❌ Non-Returnable Items

  • Items purchased on sale or discount
  • Worn, washed, or used items
  • Items without original tags

📞 Contact Us

For any questions regarding shipping or returns: